Purchase & Cancellation Policy

The short version

Subscriptions do not renew automatically. When your term ends, access simply stops unless you choose to buy again - you will never be charged without deciding to be.

Because of that, and because every free calculator is fully usable free of charge before you buy, subscription payments are not refundable. Please use the free tier first and satisfy yourself that the paid features are worth it.

No automatic renewal

We do not store your card for future charges and we do not renew subscriptions automatically. At the end of a monthly or annual term your account returns to the free tier and you decide whether to purchase again.

This means there is nothing to cancel. You will not be billed a second time unless you deliberately make a second purchase, and you do not need to remember to switch anything off.

Non-refundable

Monthly and annual subscription payments are not refundable, in whole or in part, once the payment has been taken.

You are told this before you pay, and you confirm it at checkout. You retain full access for the entire term you paid for. The free tier exists precisely so that you can judge the product before spending anything.

What this does not cover

A no-refund policy does not remove our responsibility to deliver what you paid for. We will refund, or put right, in each of these situations:

- You were charged twice for the same subscription, or charged in error.

- Your payment succeeded but access was not granted, and we could not resolve it.

- A paid feature described on the Pricing page was not available for a substantial part of your term.

These are corrections, not exceptions to the refund policy - you are entitled to receive what you paid for.

Discretion

We may issue a refund at our discretion in circumstances not listed above. Exercising that discretion once does not create an entitlement or a precedent for any other request.

If you are unhappy, write to us before doing anything else. We would rather understand the problem and fix it - and, where it is warranted, refund you - than have you dispute the charge with your bank.

Access after your term ends

When a term ends your account returns to the free tier. Saved plans are retained but stay hidden until you subscribe again, and the Pro calculators and dashboard are no longer available. Nothing is deleted. If you purchase again later, everything you had saved becomes fully available once more.

How to raise a problem

Email [SUPPORT EMAIL] from the address on your account. We acknowledge within 24 hours. Where a correction or discretionary refund is agreed, it is processed within 7 business days to the original payment method; your bank or card issuer may take longer to display it.

One official channel

[SUPPORT EMAIL] is the only official route for billing questions. We will never ask for your card number, CVV, OTP or password by email or any other means. Anyone who does is not us.